Credit Collections Specialist

2 weeks ago


Minneapolis, Minnesota, United States Hennepin County, MN Full time
Job Title: Credit Collections Representative

Hennepin County is seeking a Credit Collections Representative to join our team. As a Credit Collections Representative, you will be responsible for partnering with patients, collection agencies, and insurance companies to secure payment for healthcare services provided.

Key Responsibilities:
  • Interview patients/clients, family members, employers, governmental units, and/or medical payment programs, by phone; gather/update patient information; complete appropriate forms; determine financial responsibility and/or identify sources of payment for services rendered.
  • Potentially respond to customer inquiries from incoming calls and correspondence; deliver an explanation of patient account inquiries and resolve issues related to patient accounts.
  • Work with patients/clients to establish standard payment arrangements or assist in arranging acceptable payment plans.
  • Review patient/client accounts to verify financial resources and initiate actions to establish payor funding sources and maintain accurate patient/client records.
  • Maintain and build relationships with payors such as health maintenance organizations to assist patients who are awaiting coverage from medical assistance or other public programs.
  • Address patient issues that insure the best long-term and short-term solutions.
  • Post payments and adjustments; process account transactions and resolve billing problems using Epic Electronic Medical Record (EMR).
Requirements:
  • Two years or more of clerical experience involving financial counseling, registration, cash applications, or the obtaining and evaluating of financial or medical billing information.
Preferred Qualifications:
  • Experience with credit collections with delinquent patient accounts for medical, mental health, or dental services.
  • Using Epic (EMR) or PH Docs billing systems or another electronic medical records system.
  • Working with Minnesota Medicaid or MNsure or other insurance eligibility verification products.
  • Using Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, and Word).

Hennepin County offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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