Phone and Order Coordinator

2 weeks ago


Streetsboro, Ohio, United States Stainless Works Full time
Join Our Team
At Stainless Works, we are dedicated to pushing the boundaries of what's possible in the automotive aftermarket industry. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service and supporting our mission to elevate performance and precision. If you're passionate about working with a talented team and have a strong desire to provide world-class customer experience, we want to hear from you

Job Description
* Provide exceptional customer service via phone and email, ensuring prompt and accurate resolution of customer inquiries and issues
* Process orders and payments accurately and efficiently, using our proprietary order processing system
* Troubleshoot fitment/installation problems and communicate lead times to customers, utilizing your problem-solving skills and attention to detail
* Collaborate with colleagues to ensure seamless customer service experience, sharing knowledge and expertise to drive results

Requirements
* Excellent communication and interpersonal skills, with ability to interact with diverse customer base
* 1-2 years of customer service experience, preferably in a call center or retail environment
* Basic computer skills and knowledge of order processing systems, including Microsoft Office Suite and Google Workspace
* Strong problem-solving skills and attention to detail, with ability to work independently and collaboratively as part of a team
* Salary: $44,000 - $54,000 per year (depending on experience)
* Estimated salary range based on location: $50,000 - $70,000 per year

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