Hotel Booking Specialist

2 weeks ago


Red Bank, New Jersey, United States Oyster Point Hotel Full time
Hotel Booking Specialist Job Description

The Hotel Booking Specialist plays a crucial role in managing guest inquiries and reservations with efficiency and professionalism. The ideal candidate should possess a background in the hospitality sector and be prepared to work during evenings and weekends.

Key Responsibilities:
  • Answer all incoming calls in a timely and courteous manner.
  • Utilize a standard phrase of excellence in customer interactions.
  • Route calls to the relevant departments as necessary.
  • Address and resolve customer questions and requests effectively.
  • Keep the banquet lead sheet updated and stay informed about hotel promotions.
  • Work collaboratively with colleagues and undertake additional tasks as required.

This position is office-based and requires a proactive individual with strong communication abilities and a commitment to customer service.

Qualifications:
  • Fluency in English.
  • Basic proficiency in computer applications, especially Microsoft Office.
  • Willingness to work flexible hours, including weekends and holidays.
  • Physical capability to perform various tasks, including standing, walking, and navigating stairs.
We uphold a commitment to diversity and equal opportunity in our hiring practices.

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