Claims Adjuster

2 days ago

Syracuse, New York, United States The Hanover Insurance Group Full time
Job Summary

We are seeking a skilled Outside Property Adjuster to join our team at The Hanover Insurance Group. As a key member of our claims team, you will be responsible for handling property claims requiring field investigations and/or inspections.

Key Responsibilities
  • Handle personal property claims requiring outside field investigations and/or inspections
  • May use a company claims office location as their base operations, or they may work out of their homes
  • Handle business interruption (BI) features in conjunction with BI specialists
  • Work within specific limits and authority on assignments of moderate technical complexity
  • Possess functional knowledge and skills reflective of fully competent practitioner
  • Identify possibly suspicious claims
  • Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
  • May handle low complexity commercial claims
  • May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
  • Implement and coordinate the most effective management techniques to mitigate loss and expense payments
  • Settlement and reserving authority levels are moderate
Requirements
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Makes decisions in an informed, confident and timely manner
  • Maintains constructive working relationships despite differing perspectives
  • Strong organizational and time management skills
  • Ability to negotiate skillfully in difficult situations with both internal and external groups
  • Demonstrates ability to win concessions without damaging relationships
  • Demonstrates strong written and verbal communication skills
  • Promotes and facilitates free and open communication
  • Understanding of applicable statutes, regulations and case law
  • Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
  • Easily adapt to new or different changing situations, requirements or priorities
  • Cultivate an environment of teamwork and collaboration
  • Operate with latitude for un-reviewed action or decision
  • Computer experience (MS Office, excel, word, etc)
  • Proficient using Claims systems (i.e. CSS, PMS, etc.)
  • Ability to use a personal computer and other standard office equipment
  • Ability to travel as necessary
  • Ability to sit and/or stand for extended periods
  • Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
  • Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
  • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
  • Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
  • Ability to perform field work in adverse weather
Career Development

We are committed to supporting your career growth and development. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)

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