Customer Service Coordinator

1 week ago


Victor, New York, United States John W Danforth Company Full time
Job Overview

We are seeking a Customer Service Coordinator to join our team at John W. Danforth Company, one of the largest mechanical contractors in the Northeast.

Key Responsibilities:
  • Manage Daily Assignments: Ensure efficient and effective service delivery by managing the daily assignments of our field technicians.
  • Customer Interaction: Provide customers with accurate information and deliver prompt, courteous service to ensure satisfaction.
  • Administrative Support: Oversee order tracking, price quotations, T&M processing, payroll inputs, service report audits, and maintain filing systems.
  • Regional Support: Assist the Regional Service Manager by supporting field technicians with necessary paperwork, training, certifications, uniforms, and more.
Requirements:
  • Experience: 2-3 years of office experience in a professional setting.
  • Skills: Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively.
  • Communication: Demonstrate outstanding phone etiquette that enhances customer interactions.
  • Organization: Exhibit strong organizational abilities, excellent verbal and written communication skills, and the ability to prioritize tasks efficiently.
Benefits:

We offer a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP).

The estimated compensation range for this role is $45,000-$55,000, based on several factors, including individual education, qualifications, training, prior work experience, and work location.



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