Client Support Specialist

2 months ago

New York, New York, United States The Bridge Full time
Position Overview

Location
Available in Various Boroughs, NY

Employment Type
Full-Time

Educational Requirement
Bachelor's Degree (BA/BS)

Compensation
$40,000 - $44,000 per year

Work Schedule
Flexible Shifts

About Us

The Bridge is dedicated to transforming lives by providing essential support, hope, and opportunities to those in need within our community. We deliver a comprehensive suite of evidence-based rehabilitative services, including mental health and substance abuse treatment, housing assistance, vocational training, healthcare, education, and creative arts therapies.

Role Summary

As a Case Manager, you will play a crucial role in delivering supportive services to formerly homeless individuals diagnosed with serious mental health issues and/or substance use disorders, residing in independent living situations, whether in a single site or scattered throughout the community.

Key Responsibilities:
  • Facilitate case management services, including assistance with benefits, housing applications, and connections to primary and behavioral healthcare services in the community.
  • Ensure timely and accurate documentation for all client interactions in compliance with agency policies and relevant regulations.
  • Assist in preparing for program audits.
  • Provide crisis intervention when necessary.
  • Maintain compliance with all operational requirements, including managing admissions and discharges, documentation, and incident reporting.
  • Collaborate with other departments and external agencies.
  • Engage with clients, families, and staff in a respectful and culturally sensitive manner.
  • Conduct community visits to client residences, utilizing stairs and public transportation as needed.
  • Report serious incidents and sensitive situations to supervisors immediately, completing necessary incident reports as per policy.
  • Participate in staff meetings, supervision, and training sessions as required.
  • Perform additional duties as assigned.
Qualifications:

Essential Skills and Experience:
  • Bachelor's Degree is mandatory.
  • Experience in mental health, crisis intervention, and trauma-informed care is essential.
  • Strong organizational and time management skills.
  • Ability to work collaboratively in a team environment, demonstrating resilience, flexibility, and openness to feedback.
  • Willingness to obtain CPR/First Aid/AED/Naloxone certification.
  • Familiarity with AWARDS software is preferred.
  • Experience working with Veterans is an advantage.
The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer

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