FC Client Service Representative

2 weeks ago


Kennewick, Washington, United States Bank of America Full time

Job Summary

This role is responsible for delivering exceptional client experiences that drive client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a fast-paced environment while introducing products and services that meet client needs. The ideal candidate will ensure clients are quickly connected to the right teammate to meet their needs and educate clients on using self-service technologies.

Key Responsibilities

  • Embed the bank's risk culture and strive for operational excellence
  • Drive client experience
  • Partner with experts in small business, lending, and investments to grow business knowledge and network

Required Skills

  • Active Listening
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Customer and Client Focus
  • Client Experience Branding
  • Client Solutions Advisory
  • Conflict Management
  • Referral Identification
  • Relationship Building
  • Account Management
  • Business Acumen
  • Business Development
  • Critical Thinking
  • Emotional Intelligence

Education Requirement

High School Diploma / GED / Secondary School or equivalent

Work Schedule

1st shift (United States of America)

Hours Per Week

20



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