FC Client Service Representative

2 months ago


Kennewick, Washington, United States Bank of America Full time

Job Summary

This role is responsible for delivering exceptional client experiences that drive client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a fast-paced environment while introducing products and services that meet client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate to meet needs and execute against the Life Priorities Strategy, and educating clients on conducting simple transactions through self-service technologies.

Key Responsibilities

  • Execute the bank's risk culture and strive for operational excellence
  • Drive the client experience
  • Grow business knowledge and network by partnering with experts in small business, lending, and investments

Required Skills

  • Active Listening
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Customer and Client Focus
  • Client Experience Branding
  • Client Solutions Advisory
  • Conflict Management
  • Referral Identification
  • Relationship Building
  • Account Management
  • Business Acumen
  • Business Development
  • Critical Thinking
  • Emotional Intelligence

Education Requirement

High School Diploma / GED / Secondary School or equivalent

Work Schedule

1st shift (United States of America)

Hours Per Week

20



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