FC Client Service Representative
2 months ago
Job Summary
This role is responsible for delivering exceptional client experiences that drive client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a fast-paced environment while introducing products and services that meet client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate to meet needs and execute against the Life Priorities Strategy, and educating clients on conducting simple transactions through self-service technologies.
Key Responsibilities
- Execute the bank's risk culture and strive for operational excellence
- Drive the client experience
- Grow business knowledge and network by partnering with experts in small business, lending, and investments
Required Skills
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Customer and Client Focus
- Client Experience Branding
- Client Solutions Advisory
- Conflict Management
- Referral Identification
- Relationship Building
- Account Management
- Business Acumen
- Business Development
- Critical Thinking
- Emotional Intelligence
Education Requirement
High School Diploma / GED / Secondary School or equivalent
Work Schedule
1st shift (United States of America)
Hours Per Week
20
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