Customer Support Specialist

5 days ago


Orchard Park, United States Bryant & Stratton College Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Bryant & Stratton College. In this role, you will be responsible for providing excellent customer service to students and families, answering their questions and concerns, and resolving issues in a timely and professional manner.

The ideal candidate will have a strong understanding of financial aid regulations and procedures, as well as excellent communication and problem-solving skills.

This is a non-exempt position, working Monday through Friday with some evenings and Saturdays. The salary for this position is $45,500 per year ($21.87 per hour).

Duties and Responsibilities
  • Award Letter Review: Counsel prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
  • Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
  • Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience.
  • Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).
  • Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines.


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