Frontline Customer Support Specialist
3 weeks ago
Frontline Customer Support Specialist
We are seeking a highly skilled Frontline Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers through various channels, including phone, email, and in-person interactions.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
About the Role:
- Job Summary: Provide exceptional customer service to customers through various channels.
- Key Responsibilities:
- Answer customer inquiries and resolve issues in a timely and professional manner.
- Respond to customer complaints and concerns in a courteous and empathetic manner.
- Provide product information and recommendations to customers.
- Process customer transactions and handle returns/exchanges as needed.
- Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- What We Offer:
- Salary: $38,000 - $48,000 per year
- Benefits: Health insurance, 401(k) matching, paid time off.
Benefits:
We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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