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Supervisor - Pension Services

2 months ago

Seattle, Washington, United States Northwest Administrators, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to lead our Pension Services team. As a key member of our team, you will be responsible for overseeing the daily operations of our pension claims processing department.

Key Responsibilities
  • Team Leadership: Effectively lead a team of 10+ claims processors and support staff to ensure high-quality results and meet productivity goals.
  • Claims Processing: Supervise claims processing, manage workflow, and ensure accuracy and efficiency in our claims processing operations.
  • Staff Development: Hire, train, and provide support materials for new staff members to ensure they have the necessary skills and knowledge to perform their duties.
  • Process Improvement: Supervise staff and review/improve processes and systems to ensure they are consistently applied and meet the needs of our clients.
  • Communication: Liaise between teams to ensure accuracy of information and minimize escalations, and report on team production and performance metrics.
Requirements
  • Leadership Experience: Minimum of 2 years direct or indirect leadership experience, with a proven track record of leading high-performing teams.
  • Technical Skills: Proficient in Microsoft Office suite and able to learn new applications quickly.
  • Education: Bachelor's degree or equivalent combination of education and experience.
  • Service Orientation: Strong service orientation, with a focus on helping clients navigate important life transitions.
  • Problem-Solving: Versatile problem-solving skills, with the ability to think creatively and develop effective solutions.
  • Communication: Excellent interpersonal and communication skills, with the ability to communicate complex information in a clear and concise manner.
About Us

Northwest Administrators, Inc. is a leading provider of third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As a member of our team, you will have access to a range of training and development opportunities, as well as a comprehensive benefits package.

What We Offer
  • Competitive Salary: Salary range of $67K - $91K per year, dependent on experience and qualifications.
  • Benefits Package: Excellent medical, dental, vision, and prescription benefits, as well as disability, life insurance, and other benefits.
  • 401(k) Plan: Generous 401(k) plan with employer base contribution and match.
  • Paid Time Off: Paid vacation, sick leave, and holidays.
  • Collaborative Environment: Collaborative team environment with opportunities for growth and development.