Customer Service Representative
2 weeks ago
Berkshire Production Supply LLC is seeking a highly skilled Customer Service Representative to join our team in Indianapolis, IN. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
- Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
- Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
- Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
- Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
- Excellent communication skills including verbal, written, and interpersonal are required.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem solving and deductive reasoning skills.
- Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
- Must have the ability to establish rapport and build demand over the phone.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work with cross-functional teams to achieve company goals.
- 2+ years of experience in Customer Service.
- Knowledge of cutting tools.
Berkshire Production Supply LLC is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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