Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at The National Bank of Indianapolis Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide prompt, efficient, and accurate customer service to all clients.
- Represent the Bank in a courteous and professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.
- Operate a teller's window, processing checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rental payments in a timely and accurate manner.
- Maintain basic knowledge of Bank services and products, evaluating customer product/service needs to ensure client satisfaction and referring any transactions to appropriate departments as needed.
- Balance transactions at end of day and verify cash totals.
- Maintain working knowledge of the branch capture system.
Requirements:
- High School Diploma or equivalent.
- Minimum of six months cash handling experience preferred for entry-level positions.
- High degree of accuracy and attention to detail.
- Excellent communication and customer service skills, exhibiting a high degree of professionalism.
- Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds.
- Basic computer proficiency and terminal knowledge.
- Ability to interpret data and identify problems.
Benefits:
- Hourly Wage.
- Regular Employee.
- Equal Opportunity Employer.
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