Technical Support Specialist

3 days ago


Cottonwood Heights, Utah, United States truDigital Signage Full time
Job Overview

We are seeking a highly skilled Technical Support and Customer Success Agent to join our team at truDigital Signage. As a key member of our support team, you will be responsible for providing exceptional customer experiences and solving complex technical challenges related to our digital signage solutions.

About the Role

  • Technical Support: Serve as the primary point of contact for customer support inquiries via email, phone, and chat. Diagnose and troubleshoot software and hardware issues with digital signage systems, collaborating with the product and engineering teams to resolve more complex technical challenges.
  • Customer Success: Act as a trusted advisor to customers, helping them fully leverage truDigital Signage's product offerings to meet their business needs. Onboard and train new customers on how to best use our platform and maximize the value of their digital signage systems.
  • Knowledge Sharing: Document technical issues and resolutions in our internal knowledge base to support team-wide learning. Create guides, tutorials, and FAQs to empower customers to self-serve and resolve common inquiries.

Requirements

  • 2+ years of experience in a technical support, customer success, or client services role.
  • Excellent troubleshooting skills and a logical, problem-solving mindset.
  • Strong communication skills, with the ability to explain complex issues to both technical and non-technical audiences.
  • Familiarity with digital signage technology, software platforms, or SaaS is a plus.
  • Experience using CRM systems and support ticketing software (Freshdesk, Zendesk, etc.).
  • Ability to stay organized and manage time effectively while juggling multiple tasks.
  • A customer-first mentality and a passion for helping others succeed.

What We Offer

  • Competitive salary with performance-based incentives.
  • Flexible work environment.
  • Ongoing training and professional development.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.

About truDigital Signage

We empower businesses to create and nurture relationships with their most valued audiences through modern communication. Our digital signage solutions help businesses worldwide communicate more effectively and engage with their customers in a meaningful way.



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