Sales Support Specialist

4 days ago


Eatonton, Georgia, United States SiteOne Landscape Supply Full time
About the Role

As a Sales Support Representative at SiteOne Landscape Supply, you will play a vital role in providing exceptional support to our sales team and ensuring seamless customer experiences. This position requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide Sales Support: Assist Key Account Managers and Business Development Managers in handling customer inquiries, resolving issues, and providing quotes.
  • Handle Customer Needs: Diagnose customer problems, provide customer quotes, take customer orders, coordinate order logistics, and source and monitor order fulfillment.
  • Develop Customer Relationships: Build and maintain strong relationships with customer personnel via phone, email, and in-person interactions.
  • Manage a Small Book of Business: Grow gross margin in your assigned book of business year-over-year.
  • Stay Up-to-Date: Maintain a high level of customer satisfaction, industry knowledge, and technical expertise.
Requirements
  • Customer Service Experience: 1-3 years of customer service or sales support experience preferred.
  • Industry Knowledge: Familiarity with landscape, nursery, forestry, and/or irrigation products preferred.
  • Sales Cycle Knowledge: Proven knowledge of the sales cycle and solution selling techniques.
  • Communication Skills: Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills.
  • Technical Skills: Proficient in computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
Perks
  • Competitive Compensation: Weekly paychecks with DailyPay available.
  • Benefits: Medical, dental, and vision plans, paid time off, paid holidays, 401(k) with company match, tuition reimbursement, and more.


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