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Customer Service Representative

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Eatonton, United States Inframark Full time

ESG Operations, an Inframark Company, is hiring a Customer Service Representative in Eatonton, GA. We would ask you to provide administrative, organizational, and customer support. The position works under general supervision and will interact with the company’s customers by addressing inquiries and resolving complaints. This is a face-to-face customer service position working in our offices in Eatonton. Candidates who are bilingual in English/Spanish are encouraged to apply. We offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and development. Join our team today and help us shape the environmental infrastructure for municipal, private, and federal clients. Duties and Responsibilities Maintain a computer terminal that contains payments, daily reports, work orders, etc. Receive payment via mail, night box, and/or hand-delivery. Enter payments on computer, balance reports, and process daily reports. Prepare bank deposits and balance cash drawers. Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. Answer multiple phone lines. Assist with processing delinquent accounts, which may consist of adding charges to customers’ accounts, working with outside technicians for cut-offs and cut-ons, maintaining the cut-off list, and preparing the cut-on list. Collect and enter orders for new or additional products or services. Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forward it to the assigned specialist or other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Perform other related duties as assigned. Qualifications Requires high school diploma or GED equivalency. The equivalent of one year of college or specialized vocational training in business management, computer technology, clerical skills, or a closely related field. Must have a valid state driver’s license and meet minimum driving standards. Knowledge, Skills, and Abilities Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Our Company ESG Operations, an Inframark Company, provides full-service operation, maintenance, management, and consulting services to governmental and private sector entities. ESG provides innovative, state-of-the-art, environmentally sound solutions for our clients’ unique needs. We provide every employee with cutting-edge tools, training, and technology which has resulted in ESG’s recognition as a leader in the utility operations and public works management industry. Learn more about us at www.esginc.net and www.inframark.com . About Inframark Inframark, LLC (www.inframark.com) is an industry-leading applied technology and solutions firm focused on water and infrastructure operation and maintenance across the U.S. By integrating automation and intelligent data solutions in water and wastewater operations and maintenance, management of community infrastructure, and data systems integration, Inframark can provide unparalleled service. With over 40 years of experience managing water-related infrastructure, the company employs approximately 3,000 people, serving over 400 clients in 30 states. Inframark manages facilities that can treat a billion gallons of drinking water and wastewater daily. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. #J-18808-Ljbffr