Sales Support Representative

5 days ago


Eatonton, Georgia, United States SiteOne Landscape Supply Full time
About the Role

SiteOne Landscape Supply is seeking a highly skilled Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in providing sales support to our sales team and handling complex customer needs.

Key Responsibilities
  • Provide Sales Support: Assist Key Account Managers and Business Development Managers in providing sales support to customers, including communicating needs and problems to Store Personnel and Line of Business Specialists.
  • Handle Customer Needs: Diagnose customer problems, provide customer quotes, take customer orders, coordinate order logistics, source and monitor order fulfillment via phone.
  • Develop Customer Relationships: Develop deep and lasting relationships with customer personnel via phone.
  • Manage Book of Business: May manage a small book of business, responsible for growing gross margin in book of business year-over-year.
  • Leverage Sales Tools: Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
  • Maintain Customer Satisfaction: Maintain high level of customer satisfaction with assigned accounts.
  • Stay Up-to-Date: Maintain appropriate professional and technical industry knowledge.
  • Partner with Leadership: Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
Requirements
  • Customer Service Experience: 1-3 years of customer service or sales support experience preferred.
  • Industry Knowledge: Knowledge of trends in the green industry, familiarity with landscape, nursery, forestry, and/or irrigation products preferred.
  • Sales Cycle Knowledge: Proven knowledge of the sales cycle and solution selling techniques.
  • Communication Skills: Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills.
  • Technical Skills: Must possess strong communication, organizational, time management, and negotiation skills.
  • Computer Skills: Ability to think quickly and make decisions, proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint).
  • Education: High school diploma or equivalent required, college degree preferred.
Perks
  • Weekly Paychecks: Weekly paychecks with DailyPay available.
  • Competitive Compensation: Competitive compensation package.
  • Benefits: Medical, dental, and vision plans, paid time off, paid holidays, 401k with company match, tuition reimbursement, and more.


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