Tax Office Manager

4 weeks ago


Baytown, Texas, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

About the Role:

At H&R Block, we're seeking a skilled and experienced leader to join our team as a Multi-Unit Team Leader. As a key member of our leadership team, you will be responsible for managing multiple tax offices, providing leadership and development to associates, and driving business growth.

Key Responsibilities:

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required

Requirements:

People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

About H&R Block:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

Why Work for Us:

We offer a range of benefits to support your total well-being, including an Employee Assistance Program, wellbeing program, and various discounts on everyday items and services. We're committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
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