Health Technician

4 weeks ago


Madison, Wisconsin, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

We are seeking a highly skilled Health Technician to join our team at the Veterans Affairs, Veterans Health Administration. As a Health Technician, you will play a vital role in providing exceptional patient care and support to our veterans.

Key Responsibilities
  • Perform non-diagnostic otoscopy and make referrals for abnormalities and cerumen management.
  • Assist audiologists in modifying treatment plans during hearing aid repair appointments.
  • Provide patient care in hearing aid repair appointments, consistent with the audiologist's treatment plan.
  • Process incoming devices from patients with concerns related to their hearing aids or hearing assistive technology.
  • Prepare and charge hearing aids and assistive devices for delivery, and receive devices and restore settings after repair or replacement.
  • Adhere to audiology clinic policy and standard operating procedures for infection control and cleaning, sterilization, and disposition of reusable medical equipment.
  • Complete documentation per medical center policy for timeliness for each episode of care and code procedures as appropriate in the patient record.
  • Provide instruction to patients, family, and staff on device topics, including hearing aid and hearing assistive technology care, maintenance, use, and operation.
  • Receive and complete incoming communications from veterans and facilitate follow-up based on the audiologist's treatment plan.
Requirements
  • Must be a U.S. citizen.
  • Must be proficient in written and spoken English.
  • Must be able to serve a probationary period.
  • Must be able to pass a background/security investigation.
  • Must be able to complete an online onboarding process.
Qualifications

Applicants must possess a full, current, and unrestricted license or registration to practice as a Health Technician in a state, territory, commonwealth, or the District of Columbia. Board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS) is also required.

Experience as a Health Technician or a related field is preferred. Knowledge of normal and abnormal ear anatomy, hearing aids, hearing assistive technology, and manufacturer software is also desirable.


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