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Bilingual Front Desk Receptionist

2 months ago

Denver, Colorado, United States University of Colorado Full time

Job Summary:

The University of Colorado is seeking a highly skilled and detail-oriented Bilingual Front Desk Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with diverse groups of people, including patients, families, and healthcare providers.

Key Responsibilities:

  • Greet patients and their families, providing a warm and welcoming environment.
  • Answer phone calls and schedule appointments for both clinic locations, ensuring timely and efficient communication.
  • Collect payments from patients for services provided and make change as needed, maintaining accurate financial records.
  • Reconcile change bank daily and submit daily deposit and deposit reconciliation report, ensuring accuracy and attention to detail.
  • Input patient demographic and insurance data into the electronic health record system, maintaining confidentiality and adhering to HIPAA guidelines.
  • Complete patient registration paperwork for health and financial purposes, as needed, ensuring accuracy and completeness.
  • Notify other staff and providers of patient arrivals, facilitating effective communication and teamwork.
  • Aid with preparation of claims for insurance payers, submitting prior authorizations with insurances, and ensuring timely and accurate processing.
  • Practice safety, environmental, and infection control methods, maintaining a clean and safe work environment.
  • Process medical records requests and make copies of records as needed, adhering to confidentiality and HIPAA guidelines.
  • Provide excellent customer service, responding to patient inquiries and concerns in a professional and courteous manner.

Requirements:

  • Two years of general clerical experience, with a focus on customer service and communication.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to maintain confidentiality and adhere to HIPAA guidelines, ensuring the security and integrity of patient information.
  • Basic computer skills, with proficiency in Microsoft Office programs and electronic health record systems.

Preferred Qualifications:

  • Experience providing support over the phone and in-person to diverse groups of customers.
  • Experience utilizing Microsoft Office programs and electronic health record systems.
  • Experience working with public and/or private health insurance plans.
  • Experience in a healthcare setting, with knowledge of medical terminology and procedures.

Why Join Us:

The University of Colorado offers a comprehensive benefits package, including health insurance, life insurance, retirement plans, tuition benefits, and more. Our team is dedicated to providing exceptional patient care and service, and we are committed to creating a diverse and inclusive work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.