Client Relations Associate

2 weeks ago


Poughkeepsie, New York, United States The Heartwood at Vassar Full time
Descripción del Trabajo

The Heartwood at Vassar está en busca de individuos comprometidos para unirse a nuestro equipo. Buscamos profesionales apasionados por ofrecer un servicio al cliente excepcional y crear experiencias memorables para nuestros visitantes. Como miembro de nuestro equipo, desempeñarás un papel fundamental en garantizar la satisfacción de nuestros clientes, huéspedes y empleados.

Responsabilidades:

  • Recibir a los huéspedes a su llegada y asistir en el proceso de registro
  • Proporcionar información sobre las comodidades del hotel, servicios y atracciones locales
  • Responder a las consultas de los huéspedes de manera rápida y eficiente
  • Manejar reservas, cancelaciones y modificaciones con precisión
  • Procesar pagos y mantener registros de las transacciones de los huéspedes
  • Atender las preocupaciones de los huéspedes y resolver problemas para asegurar su satisfacción
  • Coordinar con otros departamentos para cumplir con las solicitudes de los huéspedes
  • Mantener un área de recepción limpia y organizada
  • Asistir con el manejo de equipaje y arreglos de transporte
  • Seguir las políticas y procedimientos de la empresa para garantizar la seguridad de los huéspedes
  • Colaborar con el servicio de limpieza para preparar las habitaciones para la ocupación
  • Brindar un servicio al cliente excepcional para mejorar la experiencia del huésped
  • Mantenerse informado sobre los desarrollos de la industria y participar en programas de capacitación

Habilidades Requeridas:

  • Excelentes habilidades de servicio al cliente
  • Comunicación efectiva con huéspedes y miembros del equipo
  • Capacidad para aprender rápidamente y prestar atención a los detalles
  • Mantener la calma bajo presión
  • Buena etiqueta telefónica

Experiencia/Educación:

  • Se prefiere experiencia previa en servicio al cliente
  • Se prefiere diploma de secundaria o experiencia laboral equivalente

Demandas Físicas:

  • Este rol implica períodos prolongados de caminar, estar de pie, inclinarse y levantar
  • Se pueden hacer adaptaciones para empleados elegibles

The Heartwood at Vassar es un empleador que ofrece igualdad de oportunidades, comprometido a proporcionar oportunidades laborales a solicitantes calificados.



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