Ghirardelli Chocolate Retail Associate
4 weeks ago
About the Role:
As a Retail Associate at Ghirardelli Chocolate, you will be the face of our company, setting us apart from other retailers. You will be an ambassador of our brand, representing our vision of changing the way consumers experience chocolate. Our objective is to be America's #1 premium chocolate company, and we believe our success depends on each other.
Key Responsibilities:
- Provide exceptional guest service, ensuring a world-class experience for our customers.
- Manage cash handling and credit card processing procedures, adhering to company procedures and best practices.
- Assemble proprietary retail items according to recipe guidelines.
- Maintain adequate supply of retail products on the sales floor and in back stock.
- Ensure all products are properly priced and signed, following company guidelines.
- Maintain sales floor and products to company standards of cleanliness, arrangement, and display.
- Maintain detailed knowledge of all products, pricing, and company history.
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
- Gift-wrap items for sale, following company guidelines and standards.
- Follow food safety guidelines and maintain table tops, serve ware, floors, and trash receptacles in a clean and sanitary condition.
- Keep fountain and condiment supplies stocked and in good condition.
- Maintain the stockroom in a clean and orderly fashion.
- Clean windows and mirrors when they appear smudged or soiled, or when directed by a supervisor/manager.
- Maintain guest and employee washing facilities in good working order and in a clean, sanitary condition.
- Properly set up, maintain, and break down fountain area.
- Replenish toppings and fountain items throughout the day, minimizing or eliminating food waste.
- Maintain the proper level and all required ice cream flavors.
- Keep knowledge level current of all fountain products and their required preparation.
- Work as a topper or scooper as needed.
- Perform semi-table service function as part of overall guest satisfaction.
- Maintain all candy making equipment and supplies in good working order, and know all recipes.
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