ATC Product Specialist

2 weeks ago


Kenosha, Wisconsin, United States Snap On Full time
Job Summary

We are seeking a highly skilled Technical Support Expert to join our team at Snap-on. As a key member of our team, you will be responsible for providing installation and technical support for our complex products to internal and external customers.

Key Responsibilities
  • Implement and maintain Snap-on Tool Control systems, providing customer training and ongoing troubleshooting and maintenance.
  • Make recommendations to improve and enhance products, working with internal and external sources to resolve problems.
  • Support and install new product implementation, collaborating with Engineering and Sales personnel as products are developed and provided to clients.
  • Document incoming calls, develop and maintain information databases, and utilize data to prepare for service calls.
  • Coordinate service activities on assigned products, acting as a resource for others as needed.
  • Stay up-to-date with industry standards and emerging technology, participating in special projects as required.
  • Follow all company policies and procedures, including travel to customer facilities with up to 80% travel.
Requirements
  • Associate's degree in a related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred.
  • 1-5 years of field service or technical support experience.
  • Basic mechanical ability and basic equipment repair skills.
  • Strong problem-solving skills with the ability to work independently.
  • Customer-focused with excellent communication skills, both verbal and written.
  • Ability to learn a broad range of products across multiple product lines.
  • Computer skills: Proficiency with Windows operating systems, Office 365, and Service Ticket systems.
  • Ability to add PCs to a network and troubleshoot basic PC problems.
  • Presentation skills with prior training experience.
  • Demonstrated organizational skills, leadership ability, project coordination capabilities.
  • Demonstrated ability to work cross-functionally.
  • Must be able to pass a background check to gain access to military and government facilities.

Snap-on is a drug-free work environment and welcomes all qualified candidates to apply. Local candidates are strongly encouraged to apply, as relocation assistance is not offered at this time. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.



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