Client Services Representative
2 weeks ago
At EBizCharge, we're seeking a highly skilled Client Services Specialist to join our team. As a key member of our client services team, you will play a critical role in providing exceptional support to our customers.
Key Responsibilities:- Deliver virtual demonstrations of our software products to potential clients, showcasing their features and benefits.
- Collaborate with cross-functional teams, including management, software development, project management, and sales, to ensure seamless customer experiences.
- Assist the support team by reviewing customer records, following up on issues, and providing remote assistance via screen sharing.
- Diagnose and document software-related matters for development inquiries, ensuring timely resolution and improvement of our products.
- Familiarize yourself with remote software installations and troubleshooting procedures to provide top-notch support.
- Maintain a positive attitude and build strong relationships with customers, ensuring their satisfaction and loyalty.
- Be a self-starter, willing to ask questions, learn quickly, and work independently to meet deadlines and deliver results.
- Develop strong proficiency in Microsoft Excel, Word, Outlook, and other computer-based programs to effectively communicate with customers and teams.
- Bachelor's degree in a related field is highly preferred.
- Prior experience in training and/or demos on products or software is strongly desired.
- Familiarity with remote desktop protocol and screen sharing software is essential for remote assistance.
- Experience with software installation procedures and a background in development, coding, or systems management are highly valued.
- Working onsite is required.
- 100% employer-paid benefits, including medical, dental, vision, and life insurance, for selected plans.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, and car wash conveniently located within the building.
- Generous PTO plan with an additional 9 days of company-paid holidays per year.
EBizCharge is an equal opportunity employer committed to compliance with all applicable laws providing equal employment opportunities. We prohibit unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers.
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