Field Trainer/Installer

3 weeks ago


New York, New York, United States Sorenson Full time
Job Summary

We are seeking a highly skilled Field Trainer/Installer to join our team at Sorenson Communications. As a Field Trainer/Installer, you will be responsible for educating customers on how to use their Video Relay Service device, performing VRS training, service calls, and new installations of Sorenson equipment in their assigned area.

Key Responsibilities
  • Communicate effectively with customers using American Sign Language (ASL)
  • Travel to customer homes and businesses to perform VRS training, service calls, and new installations
  • Educate customers on the features and benefits of Sorenson's services and products
  • Participate in events with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations on the benefits of Sorenson VRS
  • Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents
Requirements
  • Fluent in American Sign Language (ASL)
  • Extensive experience in installing Sorenson VRS equipment, providing customer service, and being expert in all types of videophone and network installations
  • Excellent written and ASL communication skills
  • Daily access to own transportation and willingness to provide required documentation
  • Ability to travel long distances by automobile or airplane and stay overnight
  • Excellent computer skills and understanding of the Internet, routers, hubs, switches, and how to install them
  • Personal high-speed Internet connection at place of residence
  • Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices
  • Understanding of firewalls and ability to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment
Working Conditions and Physical Requirements
  • Fluent in American Sign Language (ASL)
  • Must be a team player and have a positive attitude
  • Ability to lift 50 pounds and sit for long periods of time
  • Other duties as assigned


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