IT Support Specialist

3 weeks ago


Wixom, Michigan, United States Sector 7 LLC Full time
About the Role

Sector 7 LLC is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and internal personnel.

Key Responsibilities
  • Provide technical assistance and problem resolution for customers and internal personnel through escalations.
  • Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level.
  • Follow up on all open and/or overdue tickets to ensure timely resolution.
  • Provide support as a scheduled, on-call technician during off-hours.
  • Responsible for daily reporting of tasks and to-do's within the company's project management platform.
  • Display pride and professionalism in maintaining self-appearance, company equipment, and property.
  • Promptly deliver excellent customer service, demonstrating a commitment to increasing customer satisfaction.
Requirements
  • Basic and intermediate knowledge of computer software and hardware, as well as various internet applications, networks, and operating systems.
  • Excellent communication skills to ensure high levels of positive customer feedback.
  • Ability to lift a minimum of 50lbs.
  • Valid driver's license and reliable transportation to and from the Sector 7 office.
  • Prior customer service experience and MSP experience are preferred.
What We Offer

Sector 7 LLC offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.


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