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IT Support Specialist

2 months ago

Wixom, Michigan, United States Sector 7 LLC Full time
Job Title: Field Team Member

Sector 7 LLC is seeking a skilled and experienced IT professional to join our team as a Field Team Member. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide timely and accurate technical support to customers via phone, email, and in-person visits.
  • Install, configure, and troubleshoot computer hardware and software.
  • Develop and maintain local networks to optimize performance and ensure security and privacy.
  • Perform analysis, diagnosis, and resolution of IT problems that arise.
  • Assist with development and maintenance of local networks.
  • Utilize ticket system and documentation tools to track and resolve issues.
  • Communicate effectively with customers and internal stakeholders to ensure seamless support.
Requirements:
  • Valid driver's license and reliable transportation to and from the Sector 7 office.
  • Ability to lift a minimum of 50lbs.
  • Must have valid certifications or degree in Computer Science (e.g. CompTIA A+, Microsoft Certified IT Professional).
  • Prior customer service experience and MSP experience preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.