Customer Service Representative

2 days ago


Lincoln, Nebraska, United States Fidelity Investments Full time
Job Opportunity:

Financial Customer Associate

We are seeking a highly skilled and empathetic individual to join our customer service team as a Financial Customer Associate. This is a full-time, primarily phone-based contact center position, and you do not need a finance background to succeed in the role.

Key Responsibilities:

Establish rapport and show empathy with customers, making them feel valued

Effectively use internal resources to arrive at the right solution for the client

Demonstrate excellent customer service skills with perseverance to resolve issues and process transactions accurately

Define a problem clearly and raise concerns when necessary

Take initiative for acquiring expertise and knowledge to effectively resolve customer issues

Assist customers with professionalism while following measurable business goals

Requirements:

Have a degree or customer service experience is helpful

Listening and empathy skills to support the challenges of our diverse customers

Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels

Of service attitude towards others and being a supportive teammate

Personal computer proficiency can type 40 words per minute and pass a standard English grammar test

Pro-active problem-solving skills

Ability to manage challenging situations and conversations via voice or digital channels

Benefits:

At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.

Schedule:

Monday Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.

Fidelity is an equal opportunity employer and welcomes those with experience in jobs such as Financial Analyst, Accounts Receivable Clerk, and Accountant and others in the Accounting and Finance to apply.



  • Lincoln, Nebraska, United States Handyman Connection Full time

    Join Handyman Connection, a locally owned and operated Home Improvement Company, as a Customer Service Representative. Our customers love us, with over 50% repeat/referral customer base. We're seeking additional office support for our growing business. As a Customer Service Representative, you'll be responsible for providing excellent customer service,...


  • Lincoln, Nebraska, United States Handyman Connection Full time

    Customer Service Representative Job Description About Handyman Connection Handyman Connection is a locally owned and operated Home Improvement Company serving [City/Metro Area/County/Local geographic reference] with excellent customer service and quality workmanship. Job Summary We are seeking a Customer Service Representative to join our team. As a...


  • Lincoln, Nebraska, United States Tabitha Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tabitha. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues...


  • Lincoln, Nebraska, United States Cornhusker Bank Full time

    Job SummaryAt Cornhusker Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, handling a variety of banking transactions, and promoting our financial products and services.Key...


  • Lincoln, Nebraska, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesProvide a superior level of customer service to...


  • Lincoln, Nebraska, United States Blue Skies Admin Services Full time

    {"title": "Customer Service Representative", "description": "Transforming Lawns, One Customer at a TimeAt Blue Skies Admin Services, we're on a mission to revolutionize the lawn care industry with exceptional customer service. As a Customer Service Representative, you'll be the face of our company, guiding clients through our proven process to achieve their...


  • Lincoln, Nebraska, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...


  • Lincoln, Nebraska, United States Genny Noerrlinger - State Farm Agent Full time

    Job OpportunityAre you a motivated professional looking for a rewarding career with excellent income and growth potential? We are seeking a qualified individual to join our team as a Customer Relations Representative at Genny Noerrlinger - State Farm Agent.Job SummaryAs a Customer Relations Representative, you will be responsible for establishing and...


  • Lincoln, Nebraska, United States Fidelity Investments Full time

    Job Description:Customer Service Representative - Financial ServicesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Financial Services division. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them...


  • Lincoln, Nebraska, United States Fidelity Investments Full time

    Job Description:Customer Service Representative - Financial ServicesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Financial Services division. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them...


  • Lincoln, Nebraska, United States Universal Pure, LLC Full time

    {"title": "Customer Service Representative", "description": "At Universal Pure, we're dedicated to delivering exceptional customer experiences. Our Customer Service Representative will play a vital role in ensuring our customers receive safe, fresh, and delicious food and beverages.**Key Responsibilities:*** Create transfer orders for frozen products to be...


  • Lincoln, Nebraska, United States Bryan Health Full time

    We are seeking a professional and self-assured Customer Service Associate to join Bryan Health's Patient Financial Services team! This individual will represent our organization by answering phone inquiries and responding to written and face-to-face inquiries related to billing. Key responsibilities include:Providing exceptional customer service to patients...


  • Lincoln, Nebraska, United States Randolph Car Wash Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Randolph Car Wash.Key Responsibilities:Greet customers as they arrive and provide exceptional service throughout their visit.Explain our wash services and upsell based on customers' needs to increase sales.Print service tickets for each vehicle...


  • Lincoln, Nebraska, United States Security First Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Security First Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling cash transactions, and resolving customer inquiries in a timely and professional manner.Key...


  • Lincoln, Nebraska, United States Randolph Car Wash Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team at Randolph Car Wash as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers as they arrive and...


  • Lincoln, Nebraska, United States Randolph Car Wash Full time

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Randolph Car Wash.Key Responsibilities:Provide exceptional customer service to ensure a positive experience for all customers.Explain our wash services to customers and upsell our services based on their needs.Print...


  • Lincoln, Nebraska, United States Randolph Car Wash Full time

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Randolph Car Wash.Key Responsibilities:Provide exceptional customer service to ensure a positive experience for all customers.Explain our wash services to customers and upsell our services based on their needs.Print...


  • Lincoln, Nebraska, United States Hung Nguyen - State Farm Agent Full time

    Job DescriptionAt Hung Nguyen - State Farm Agent, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, helping them navigate their insurance needs, and building strong relationships with...


  • Lincoln, Nebraska, United States Marcus Restaurant Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marcus Restaurant Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience in our restaurant.Key Responsibilities:Provide quality...


  • Lincoln, Nebraska, United States First State Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First State. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer...