Customer Service Representative
2 days ago
Financial Customer Associate
We are seeking a highly skilled and empathetic individual to join our customer service team as a Financial Customer Associate. This is a full-time, primarily phone-based contact center position, and you do not need a finance background to succeed in the role.
Key Responsibilities:
Establish rapport and show empathy with customers, making them feel valued
Effectively use internal resources to arrive at the right solution for the client
Demonstrate excellent customer service skills with perseverance to resolve issues and process transactions accurately
Define a problem clearly and raise concerns when necessary
Take initiative for acquiring expertise and knowledge to effectively resolve customer issues
Assist customers with professionalism while following measurable business goals
Requirements:
Have a degree or customer service experience is helpful
Listening and empathy skills to support the challenges of our diverse customers
Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels
Of service attitude towards others and being a supportive teammate
Personal computer proficiency can type 40 words per minute and pass a standard English grammar test
Pro-active problem-solving skills
Ability to manage challenging situations and conversations via voice or digital channels
Benefits:
At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.
Schedule:
Monday Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Fidelity is an equal opportunity employer and welcomes those with experience in jobs such as Financial Analyst, Accounts Receivable Clerk, and Accountant and others in the Accounting and Finance to apply.
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