Customer Experience Specialist

4 weeks ago


Lebanon, Indiana, United States CarMax Full time

About this role

As a Customer Specialist at CarMax, you will be empowered to deliver an exceptional customer experience by acting as a guide and providing support throughout the car-buying and selling process. You will work closely with teams across the organization to ensure each customer has a positive experience, leveraging CarMax's values of honesty and transparency to drive success.

Key responsibilities

  • Provide exceptional customer service by guiding customers through the car-buying and selling process
  • Conduct vehicle condition assessments and communicate information to Buyers for customer appraisals
  • Manage vehicle inventory, including checking in and receiving vehicles, and performing daily scanning and reconciliation
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
  • Complete various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies
  • Create service appointments and review repair order invoices for retail service work performed

Requirements and qualifications

  • Demonstrate exceptional communication and interpersonal skills
  • Display confidence in self, the product, and CarMax
  • Ability to build and maintain strong relationships with customers and colleagues
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun
  • Balance customer needs with business requirements when making decisions
  • Seek to fully understand and meet customer needs
  • Create win-win solutions to customer issues
  • Perform multiple duties in a high-energy, fast-paced working environment
  • Read, interpret, and transcribe data to maintain accurate records
  • Lift objects weighing up to 25 pounds

About CarMax

CarMax is a leader in the used car industry, known for its commitment to honesty, transparency, and customer satisfaction. As a member of the CarMax team, you will have opportunities to grow your career and make a positive impact on customers' lives.

CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all associates feel valued and respected.



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