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Customer Experience Liaison

4 weeks ago

Lebanon, Indiana, United States Festool Full time
Job Title: Customer Experience Representative Job Summary: The Customer Experience Representative plays a vital role in ensuring that customers receive exceptional service and support. This individual will be responsible for addressing customer issues and resolving them in a timely and efficient manner. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment. Key Responsibilities: * Respond to customer inquiries and resolve issues in a professional and courteous manner * Utilize various systems, including ERP and CRM, to address customer concerns * Collaborate with internal teams, such as sales, finance, and logistics, to provide seamless customer support * Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience * Meet daily, weekly, or monthly goals and metrics set forth by the departmental lead Qualifications: * High school diploma or equivalent * 2+ years of experience in a high-volume direct customer service role * Strong order entry skills * Proficiency in Microsoft Office Suite * Previous experience using ERP and CRM systems * Strong analytical and problem-solving skills * Ability to work in a team-based environment and provide excellent customer service Affirmative Action/EEO Statement: Festool USA is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.