IT Support Specialist
4 weeks ago
CommonSpirit Health is seeking a skilled IT Support Specialist to join our End User Services team. As a key member of our team, you will be responsible for providing technical support and services to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Provide technical support and services to users, including troubleshooting and resolving technical issues.
- Deploy and maintain desktop hardware and software, ensuring that systems are up-to-date and running smoothly.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain knowledge management systems to capture knowledge and work processes.
Requirements:
- Associates degree or technical institute degree/certificate or 5-6 years relevant experience.
- 5-6 years of experience in the service industry.
- 1-2 years Lead role experience.
- Advanced customer service skills required.
- Proficient in Windows operating system environment, network printing systems and Microsoft Office modules.
- Google Suite experience is preferred.
- Healthcare experience strongly preferred.
*Compensation is determined by direct related experience and company employee equity.
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