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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer service, driving sales growth, and ensuring customer retention.
Key Responsibilities:
- Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities.
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service.
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
- Provide high levels of customer account management by properly setting up and maintaining account information and data.
- Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
- Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing.
- Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
Requirements:
- Minimum of 3 years of experience in a customer service role.
- Minimum of a High School diploma or GED preferred.
- Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports.
- Ability to multi-task and prioritize assignments in a team environment.
About Suburban Propane:
Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets.
