Member Relationship Specialist

1 day ago


Pembroke Pines, Florida, United States BrightStar Credit Union Full time
About BrightStar Credit Union

We are a dynamic and customer-focused financial institution dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fast-paced, service-oriented, and collaborative, with a strong emphasis on teamwork and professional development.

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and engaging work environment
  • Professional development and training programs
  • Recognition and rewards for outstanding performance

Job Summary:

The Member Relationship Specialist will play a key role in building relationships with members to help them save, borrow, and achieve their financial goals. This role requires a strong understanding of financial products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Provide personalized service to members, understanding their financial needs and connecting them to relevant products and services
  • Process teller transactions with a high degree of accuracy and efficiency
  • Assist with the month-end closing process, including variance analysis and posting monthly entries
  • Meet or exceed ancillary product sales referral goals
  • Comply with Credit Union policies and procedures, government regulations, and other policies and procedures related to the position

Requirements:

  • One to three years of similar or related experience
  • A high school education or GED
  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
  • Excellent communication and interpersonal skills
  • Ability to operate a 10-key calculator and computer keyboard

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.



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