Client Engagement Specialist

2 weeks ago


Pembroke Pines, Florida, United States United Recovery Project Full time
United Recovery Project offers a comprehensive range of services for individuals seeking assistance with substance use disorders and mental health challenges. We are looking for a dedicated and empathetic individual to become a vital part of our admissions team. While prior experience is not mandatory, candidates should meet the qualifications outlined below.

Discover more about our services:

Qualifications:


• Proficient typing skills of 40-60 WPM.


• Ability to manage multiple conversations simultaneously while addressing inquiries.


• Previous experience is a plus, but we provide training.


• Familiarity with substance use recovery processes is advantageous.


• Experience with Salesforce CRM is preferred.


• Understanding of sales techniques is beneficial.

Key Responsibilities of the Client Engagement Specialist:


• Responds to incoming chats from individuals seeking treatment or support for their loved ones.


• Collects essential demographic and informational data for potential clients.


• Analyzes client concerns and formulates effective solutions.


• Establishes a trusting relationship with clients and their families.


• Conducts basic data entry and administrative tasks.


• Inputs all required client information into Salesforce.


• Makes follow-up calls during downtime to previous inquiries.

• Applies sales techniques effectively.

Benefits for the Client Engagement Specialist:


• 96 hours of paid time off annually.


• Paid holidays.


• Comprehensive medical, dental, and vision coverage.


• Supportive and collaborative work environment.


• Optional benefits available, including short-term disability, accident, and life insurance.

Additional Information:


• This is a drug-free workplace.


• Ongoing sales training and support will be provided.


• Commitment to a 40-hour work week is required.


• Reliable transportation is necessary.


• Fluency in English is essential.

*United Recovery Project is an equal opportunity employer.

Salary Range: $40,000 to $50,000 annually

based on experience.

#PM23



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