Premium Service Implementation Specialist

3 days ago


Pembroke Pines, Florida, United States ClassWallet Full time
About ClassWallet

ClassWallet is a leading financial technology company in the United States, dedicated to empowering agencies to manage public funds efficiently and effectively.

Job Summary

We are seeking a highly skilled Premium Service Implementation Specialist to join our team. As a key member of our implementation services team, you will play a pivotal role in delivering exceptional support and service to our most valued clients.

Key Responsibilities
  • Serve as the primary point of accountability for implementation services for new and renewing clients.
  • Act as a trusted advisor for premium account holders, providing personalized support and guidance to address their needs and challenges.
  • Deliver advanced training, best practices, and strategic insights to premium clients and internal stakeholders.
  • Assist with platform configuration according to client specifications, including data loads, in-app message customizations, and additional email communications to account holders.
  • Provide comprehensive training sessions for account stakeholders on how to use the platform effectively, as well as support and troubleshooting assistance.
Requirements
  • Bachelor's degree in Business, Management, Information Technology, or a related field, or equivalent experience in the field of SaaS technology implementation services.
  • Minimum of 3 years of experience in a customer-facing role within the SaaS or technology industry.
  • Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results.
  • Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts.
  • Strong attention to detail.
  • Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Experience with CRM systems, support ticketing platforms, and customer success tools.
Benefits

ClassWallet offers a positive, family-oriented team environment with a focus on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win, but with a healthy perspective on life. We offer an excellent salary and benefits commensurate with experience.

We are proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.



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