Customer Relationship Development Specialist

3 weeks ago


Eugene, Oregon, United States Katie Carl - State Farm Agent Full time
Job Summary
This CUSTOMER SERVICE REPRESENTATIVE role at Katie Carl State Farm Agent requires an individual who can provide exceptional customer experiences and promote agency growth. Key responsibilities include establishing customer relationships, providing friendly and accurate service, and educating clients about insurance options. The successful candidate will be compensated with a competitive salary and benefits package, including hourly pay, commission/bonus opportunities, and paid time off.

Key Responsibilities
  • Develop and maintain strong customer relationships through regular follow-ups and timely communication.
  • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to identify and address customer needs, ensuring seamless transitions and increased customer satisfaction.
  • Maintain open communication channels with internal teams to ensure efficient issue resolution and continuous improvement.

Required Skills and Qualifications
  • Strong communication and interpersonal skills, with ability to connect with diverse customer groups.
  • Ability to work collaboratively with cross-functional teams to achieve shared goals.
  • Problem-solving skills, with capacity to analyze complex situations and develop effective solutions.
  • Commitment to delivering high-quality results and exceeding customer expectations.

Benefits and Compensation
  • Competitive hourly pay rate.
  • Commission/bonus opportunities based on performance.
  • Paid time off, including vacation and personal/sick days.
  • Opportunities for professional growth and development.


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