Current jobs related to Client Support Specialist - Dover, Delaware - TransCore

  • Customer Support Specialist

    2 weeks ago

    Dover, Delaware, United States Hertrich Buick GMC Full time

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our dealership team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer multi-line phone system and greet customers in a...

  • Medical Assistant

    4 weeks ago

    Dover, Delaware, United States Specialist Office Full time

    Job Description**Medical Assistant Role**We are seeking a highly skilled and experienced Medical Assistant to join our team at Specialist Office. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key Responsibilities:Triage patients and provide clinical assistance, including...

  • Administrative Support Specialist

    2 weeks ago

    Dover, Delaware, United States Surge Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The successful candidate will provide administrative support to our office, ensuring the smooth operation of our daily activities.Key Responsibilities:Provide administrative support to the office team, including answering phones, responding to...

  • Client Services Associate

    1 week ago

    Dover, Delaware, United States First Corporate Solutions Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Services Specialist to join our team at First Corporate Solutions Inc. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.The Client Services Specialist will be responsible for facilitating the...

  • Administrative Support Specialist

    7 days ago

    Dover, Delaware, United States State of Delaware Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Specialist I to join our team at the State of Delaware. This role will provide administrative support for the Immunization Program, including processing mail, answering phones, and providing immunization records to the public.Key ResponsibilitiesProcess mail and respond to phone...

  • Traveling Cath Lab Specialist

    2 weeks ago

    Dover, Delaware, United States HealthEcareers - Client Full time

    Cath Lab Technologist Job OpportunityHealthEcareers - Client is seeking a skilled Cath Lab Technologist to join their team on a travel assignment in Dover, New Hampshire.Job DetailsSpecialty: Catheterization Lab TechnologistDuration: 13 weeksShift: 10 hours, daysEmployment Type: TravelAs a Cath Lab Technologist, you will be responsible for assisting with...

  • Customer Support Specialist

    4 weeks ago

    Dover, Delaware, United States NDM Global Inc Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at NDM Global Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our software solutions.Key...

  • Database Support Specialist

    1 week ago

    Dover, Delaware, United States Oracle Full time

    Job DescriptionAs a member of the Support organization, your primary focus is to deliver high-quality customer service to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • Database Support Specialist

    1 week ago

    Dover, Delaware, United States Oracle Full time

    Job SummaryWe are seeking a highly skilled Database Support Specialist to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering high-quality customer service to our global customer base.Key ResponsibilitiesResolve post-sales non-technical customer inquiries via phone and electronic means.Provide...

  • Administrative Support Specialist

    1 week ago

    Dover, Delaware, United States State of Delaware Full time

    Job SummaryThe State of Delaware is seeking an experienced Administrative Specialist III to join our team. This role will provide administrative support to the Public Affairs team, managing office operations, tracking workflow, and resolving problems.Key ResponsibilitiesCoordinate administrative support operations, tracking workflow, and resolving...

  • Transition Support Specialist

    1 week ago

    Dover, Delaware, United States Community Partners, Inc. Full time

    About the Role:The Transition Coordinator is responsible for assisting students and families of transition ages who have developmental disabilities. The coordinator will assist families with preparing for the transition from the school system to adult services and offer individual supports based on a client and their families expressed need.Key...

  • Automotive Collision Center Support Specialist

    2 months ago

    Dover, Delaware, United States HERTRICH Family of Automobile Dealerships Full time

    Job OverviewAutomotive Collision Center Support Specialist / Administrative AssistantBecome an integral part of a reputable team at one of the largest automotive dealer groups in the region.The Hertrich Family of Dealerships is actively seeking exceptional candidates to enhance our dedicated workforce. We proudly represent numerous dealerships, collision...

  • Technical Support Specialist

    2 weeks ago

    Dover, Delaware, United States Oracle Full time

    Job DescriptionRole Summary: We are seeking a highly skilled Technical Support Specialist to join our Oracle Support Services team. As a key member of our organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers, while serving as an advocate for their needs.Key Responsibilities:Field and resolve...

  • Clinical Support Specialist

    2 weeks ago

    Dover, Delaware, United States Bayhealth Full time

    Job SummaryAs a Clinical Support Specialist at Bayhealth, you will play a vital role in the examination and treatment of patients. Your primary responsibilities will include obtaining patient history, vital signs, and assisting in performing simple office procedures as trained. You will also perform front-office duties necessary for the efficient day-to-day...

  • Paraprofessional Support Specialist

    2 weeks ago

    Dover, Delaware, United States Delaware Schools Consortium Full time

    Job Summary: We are seeking a highly qualified Paraprofessional Support Specialist to join our team at Delaware Schools Consortium. The successful candidate will provide extra support to students in a 1:1 setting, working closely with the classroom teacher to implement IEP goals and establish a positive rapport with the student.Key Responsibilities:Implement...

  • Surgical Scrub Support Specialist

    4 weeks ago

    Dover, Delaware, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled and experienced Surgical Scrub Support Specialist to join our team at Della Infotech. As a key member of our perioperative team, you will provide critical support to our surgeons and nurses in the operating room.ResponsibilitiesProvide individualized, age-specific care to patients undergoing surgical...

  • Administrative Support Specialist

    1 week ago

    Dover, Delaware, United States Delaware State Gov Full time

    Key Responsibilities:As an Administrative Specialist at the State of Delaware, you will direct and conduct special projects for your superior, handling sensitive or confidential matters. You will review correspondence and reports, determining the appropriate level of authority to handle issues and direct them to the relevant staff personnel for completion....

  • Administrative Support Specialist

    1 week ago

    Dover, Delaware, United States Delaware State Gov Full time

    Key Responsibilities:As an Administrative Specialist at the State of Delaware, you will direct and conduct special projects for your superior that may involve sensitive or confidential issues. You will review correspondence and reports, determine the level of authority required to handle these issues, and direct them to the appropriate staff personnel for...

  • Production Support Specialist

    2 weeks ago

    Dover, Delaware, United States Greif Packaging LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Production Support Specialist to join our team at Greif Packaging LLC. As a key member of our production team, you will be responsible for coordinating all production processes, detecting and reporting defective materials, and maintaining a clean and safe work environment.Key...

  • Automotive Collision Center Support Specialist

    2 months ago

    Dover, Delaware, United States HERTRICH Family of Automobile Dealerships Full time

    Job OverviewAutomotive Collision Center Support Specialist / Administrative AssistantBecome a vital part of a leading automotive group that prioritizes excellence and community involvement. The Hertrich Family of Dealerships represents a wide array of dealerships and collision centers, dedicated to providing outstanding service and support.About Us: The...

Client Support Specialist

2 months ago

Dover, Delaware, United States TransCore Full time
Job Overview Position Summary

TransCore (TRN), a subsidiary of ST Engineering, is in search of dedicated Customer Service Representatives to enhance our operations.

Role Summary: Under the guidance of the Customer Service Supervisor/Lead, the Customer Service Representative will ensure high-quality service and provide precise information to clients. The CSR is tasked with accurately initiating accounts, clarifying policies and procedures, and managing payment transactions. This role is essential in safeguarding service requirements in line with established standards.

Required Qualifications: To excel in this position, an individual must effectively fulfill each key responsibility. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

  • Flexibility to work varying schedules between 7:00am – 7:00pm, Monday through Friday, and Saturday from 8:00am to 2:00pm.

Key Responsibilities include, but are not limited to:

  • Assisting clients with the account initiation process.
  • Clearly articulating the terms, conditions, and policies related to the account.
  • Processing account payments and completing cash-out procedures at the end of shifts.
  • Consistently achieving or surpassing performance metrics to ensure optimal service quality.
  • Performing account maintenance, including modifications, adjustments, and statement requests.
  • Reaching out to clients for additional account information as necessary.
  • Assisting with problem correspondence as required.
  • Compiling reports such as the CSR Daily Activity report and cash-out report.
  • Addressing incoming phone inquiries related to E-ZPass accounts, violations, and DMV services.
  • Communicating the business rules, policies, and procedures governing violation processing.
  • Reviewing the violation appeals process with appellants.
  • Handling incoming calls and chat requests regarding DMV services.
  • Communicating the business rules, policies, and procedures governing DMV services.
  • Performing administrative tasks including image review and violation lookups.
  • Regular and predictable attendance is a fundamental aspect of this role.

Language Proficiency: Bilingual fluency in English and Spanish is preferred.

Work Schedule: Variable shifts will be necessary to accommodate business operating hours. Additional and irregular hours may be required due to temporary and/or unforeseen work demands.

Educational Requirements: A high school diploma or general education degree (GED) is required.

Skills: Develops job skills and learns company policies and procedures to complete tasks effectively.

Job Complexity: Engages in assignments that are semi-routine but recognizes the need for occasional deviations from standard practices.

Supervision: Generally follows established procedures for routine tasks, requiring instructions primarily for new assignments.

Experience: Typically requires a minimum of 0 - 1 year of relevant experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group settings to clients, colleagues, and other organizational members.

Mathematical Skills: Ability to perform basic arithmetic operations and apply these skills in practical scenarios involving American currency and measurements.

Reasoning Ability: Ability to apply common sense understanding to execute instructions provided in written, oral, or diagrammatic form. Capable of addressing problems involving several concrete variables in standardized situations.

Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position, the employee is regularly required to sit, use hands to manipulate, handle, or feel, and communicate verbally. The employee may occasionally be required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is typically moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants based on inquiries regarding their own or others' pay. However, employees with access to compensation information as part of their essential job functions cannot disclose this information to individuals without access, unless in response to a formal complaint or charge, during an investigation, or as required by law.