We are seeking a highly skilled and bilingual Front Desk Ambassador to join our team at Garces, Grabler & LeBrocq. As a key member of our client acquisition and intake team, you will play a pivotal role in providing administrative support to new client leads and prospective clients.

Key Responsibilities:

• Answer phone calls, respond to perspective calls, and take notes.
• Ask a series of questions to determine client eligibility and make referrals to other practice areas and departments.
• Secure relevant information and documentation, and interact with perspective clients and internal teams in a timely manner.
• Process and upload documents in our case management system.
• Organize and scan documents, and research police reports in Legal Plex.
• Schedule appointments for investigators, and maintain legal files and other relevant information in digital databases.
• Dispute denial claims, and make transportation arrangements for clients.
• Communicate effectively with attorneys and paralegals to discuss intakes, and provide translation support for Trenton team members.

Requirements:

• High school diploma or equivalent.
• At least 2 years of experience as a receptionist, medical assistant, or referral assistant, or customer service agent.
• Excellent communication and organizational skills, with the ability to multitask in a demanding environment.
• Proficiency in Microsoft Office Suite, and experience with case management systems.
• Bilingual, with fluency in English and Spanish.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Season tickets to the New Jersey Devils, and other firm activities.

How to Apply:

Apply via [insert link] for the position of Front Intake Call Center Agent.