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Customer Service Associate

2 months ago

San Leandro, California, United States Lineage Logistics Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lineage Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless communication with our clients.

Key Responsibilities:
  • Process customer orders and track product availability in a timely manner
  • Handle customer inquiries and resolve issues efficiently
  • Verify accounts and invoices accurately
  • Develop and maintain customer relationships in a professional manner
  • Generate customer reports as requested
  • Coordinate product availability and schedule with warehouse team
  • Partner with Inventory and Operations to research inventory discrepancies
Requirements:
  • High School diploma or equivalent
  • Excellent verbal and written communication skills
  • Excellent organizational skills and ability to multitask
  • Proficient computer skills, including Microsoft Office Suite
  • Ability to lift up to 20 lbs.
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

At Lineage Logistics, we are committed to providing exceptional service to our customers and creating a positive work environment for our team members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.