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Senior Reservations Coordinator

2 months ago

Grapevine, Texas, United States Marriott Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled Senior Reservations Clerk to join our team at Marriott Hotels & Resorts. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Verify availability of room types and rates, and communicate with guests to resolve any issues.
  • Explain hotel policies, including guarantee, special rates, and cancellation procedures.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a reservations or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

As a Senior Reservations Clerk at Marriott Hotels & Resorts, you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced environment. We offer a competitive salary and benefits package, as well as opportunities for career advancement.