Senior Reservations Coordinator

4 weeks ago


Grapevine, Texas, United States Marriott Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Reservations Clerk to join our team at the Gaylord Texan Resort & Convention Center. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and accurate manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers and ensure they understand their options.
  • Accommodate and document special requests, ensuring exceptional guest service.
  • Answer questions about property facilities and services, as well as room accommodations.
  • Follow sales techniques to maximize revenue and ensure a seamless guest experience.
  • Communicate information regarding designated VIP reservations and ensure their needs are met.
  • Input and access data in the reservation system, maintaining accurate records.
  • Respond to any challenges found for accommodating rooming requests by communicating with the appropriate individual or department.
  • Oversee the accuracy of room blocks and reservations, ensuring a smooth and efficient process.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • None.
About Us

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing exceptional guest service and creating memorable experiences for our guests.

At Gaylord Hotels, we deliver environments, services, and programming that bring people together in an extraordinary way. Our STARs are creative, entrepreneurial, and dedicated to providing thoughtful, big-hearted service to our guests.

We offer endless career opportunities, the extras, and MORE. Join our team and become the best version of yourself.



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