Retail Store Associate

18 hours ago

Lockport, New York, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Store Associate to join our team at Sherwin-Williams. As a key member of our retail team, you will play a critical role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring that customers have a positive and engaging experience in our stores.
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
  • Build productive relationships with wholesale and retail customers, understanding their needs and preferences.
  • Process sales transactions accurately and consistently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving revenue growth and contributing to the success of our stores.
  • Maintain precise work order files and formulas, ensuring accurate inventory management and efficient operations.
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment.
  • Tint and mix products as needed, to customer specifications, ensuring high-quality results.
  • Load and unload delivery trucks, assisting with deliveries as needed.
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience.
  • Remain knowledgeable on products offered, discussing available options and making recommendations to customers.
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste.
  • Suggest ways to improve sales, contributing to the growth and success of our stores.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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