Global Learning Director

3 days ago

Basking Ridge, New Jersey, United States Verizon Full time

About Verizon

We power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.

Job Summary: We are seeking an experienced Senior Director, Learning & Development to join our team. As a key member of our Global Learning & Development organization, you will be responsible for driving learning excellence and leading the evolution and execution of our Learning and Talent Technology Strategy.

About the Role:

The Sr. Director, Learning & Development will be a thought leader, strategist, and architect responsible for leading a high-impact team focused on driving innovation, creativity, and impact in the world. You will work collaboratively across all GL&D, Talent & DEI, HRIS, and GTS teams to bring the right technology solutions at the right time to all learners.

Your Key Responsibilities:

  • Lead a team of learning/talent technology professionals and people leaders responsible for directional platforms and applications including Workday LMS, Degreed LXP, Watershed LRS, xAPI technology, Search, Censia, Beamery, Citizen Verizon Volunteer Portal.
  • Direct Workday Learning administration, catalog management, and completion records.
  • Direct the learning experience platform (Degreed LXP) integration with Workday and xAPI tracking technology and Learning Record Store.
  • Direct AI/GenAI platforms supporting Talent Acquisition and Internal Mobility.
  • Direct the administration and governance of other learning technologies including: WebEx for vILT, The Game Agency, and Premium Content Providers (Udemy, LinkedIn Learning).
  • Lead a team of learning technology professionals responsible for digital adoption training and guided performance support for Verizon Consumer & Verizon Business Sales and Customer Success/Support teams (including BPO Partners) to drive improved ramp to productivity (new hires and new customer-facing systems releases), improved rep confidence, and reduced rep turnover.
  • Direct Guided Performance Support platforms/applications including Nintex (Kryon), Skyllful, and Zenarate.
  • Guide instructional design teams to create innovative learning solutions that blend simulated systems environments with guided systems support, video practice, and AI coaching.
  • Oversee the existing customer-facing systems training environments in partnership with VCG and VBG GTS teams ensuring training environment stability, reporting/communicating outages to GL&D delivery teams and GTS.
  • Direct Learning in Production transition.
  • Lead a team of content authors, editors, and knowledge management technologists responsible for the internal corpus of information and source of record for Verizon products, services, pricing, promos, policies, procedures across the enterprise.
  • Focus heavily on delivering content at the moment of need, in the flow of work for Verizon Consumer & Verizon Business Sales and Customer Success/Support teams (including BPO partners), as well as the HR Answers team.
  • Direct the use of Search and GenAI technologies for knowledge presentation, right answers at the right time for end users contributing to reduced errors, employee experience/satisfaction, and customer experience/NPS.
  • Lead a team of learning/talent technologists responsible for assessing, building/buying, piloting/implementing, and evaluating learning/talent tools, applications, and technologies.
  • Lead a centralized team of multimedia professionals responsible for video production, graphic design, and high-end e-learning design, development, and programming in support of all GL&D.
  • Set the video, graphic, and e-learning design standards for instructional design.
  • Direct learning/talent technology governance including info-security/global clearance and sourcing/legal review.
  • Lead Talent Acquisition technology enablement and user training for applicant tracking system, the Careers site, job posting/distribution technology, integrations, and process design for recruiter, candidate, and/or hiring manager processes including pre-hire assessments, drug and background, digital interviewing and scheduling, immigration, relocation.
  • Lead the vision for cross-functional design of information flow and user experience to accelerate the Talent Strategy across Talent COEs (Performance Management and Development, Strategic Workforce Planning, Succession/Talent Calibration, Executive staffing/agencies portal/confidential req process, and careers and internal mobility).
  • Lead GL&D Transformation for this team including onboarding, training, and leading teams in US, UK, India, and Philippines; ensure consistent execution of GL&D processes across all teams in all locations; evolve the “follow the sun” model.
  • Inspire, coach, and elevate all team’s talent.
  • Manage team’s workload, set priorities, allocate resources, and overcome challenges to ensure all deliverables are on time and on budget.

About the Candidate:

We are looking for a seasoned leader with 10+ years of work experience, with 8+ years of L&D / Talent or relevant work experience, and 5+ years of management experience directly leading people. You should have a Bachelor's degree or equivalent experience. We value candidates with strong strategic thinking, change management skills, and ability to assess and evaluate data to determine ROI, user effectiveness, system functioning.

Benefits:

Verizon offers competitive salaries, comprehensive benefits package, and opportunities for professional growth and development. Salary range is between $180,000 to $250,000 per year depending on experience.

Where You'll Be Working:

This position will be a Hybrid role based in Basking Ridge, NJ or within proximity to a U.S. based Verizon office.

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