Vice President of Global Operations

4 days ago

Basking Ridge, United States Cornerstone Relocation Group Full time

Cornerstone Relocation Group, a wholly owned subsidiary of Atlas World Group, has been delivering high-touch, employee-focused mobility solutions for 30+ years. We are seeking a Vice President of Global Operations with a track record of success to join our growing service team


The VP, Global Operations and Learning & Development is responsible for leading global service delivery operations and advancing training and development initiatives within the organization. This role focuses on overseeing high-quality customer service across all regions while developing and implementing comprehensive training programs that enhance the skills and capabilities of the global operations team. The VP will ensure the alignment of learning strategies with operational goals, foster a culture of continuous improvement, and promote excellence in service delivery. This position plays a pivotal role in creating a high-performing environment that supports team growth, operational efficiency, and superior client satisfaction.


Key Responsibilities:


Operational Excellence

  • Foster a high-performing operational environment, balancing cost efficiency, caseload requirements, and consistent service delivery that aligns with the company's value proposition.
  • Develop and implement strategies to enhance global operational performance and efficiency in line with company service standards.
  • Evaluate staffing needs, adjust client portfolio volumes, and conduct regular portfolio and staffing reviews to optimize resource allocation.
  • Oversee customer service delivery to maintain Cornerstone’s reputation for excellence.
  • Drive recruitment efforts to attract top talent and provide performance management leadership, including assessment reviews, data audits, and operational controls.
  • Maximize revenue opportunities by guiding consultant teams in meeting referral fee targets and rewarding performance through coaching and recognition initiatives.
  • Lead process improvements, facilitate strategic discussions, and support decision-making to enhance service delivery.
  • Communicate vision and strategy effectively, engaging teams through regular coaching, one on one meetings, and team huddles to drive progress.


Relationship Management

  • Build strong client relationships, acting as the primary liaison for key accounts and participating in client meetings, forums, and industry events to ensure client satisfaction.
  • Collaborate with internal teams like Sales, Information Services, and Finance, and partner with the Supply Chain team to improve processes and revenue capture.
  • Work closely with peers across the organization to foster consistency and alignment within business units.


Global Stewardship

  • Represent Cornerstone’s brand and values through global industry engagement, including conference participation, thought leadership activities, and media contributions.
  • Actively manage risks to safeguard Cornerstone’s reputation and financial health.
  • Interface regularly with the executive team, key internal stakeholders, clients, and external partners to uphold Cornerstone's global standing and drive strategic initiatives.
  • Take on special projects and other responsibilities as assigned to support broader organizational goals.


Learning & Development

  • Design a corporate L&D strategy that supports the global service delivery model, emphasizing skill development, service excellence, and operational consistency across regions.
  • Ensure L&D initiatives align with business objectives, focusing on customer service excellence, process efficiency, and operational effectiveness.
  • Create targeted training programs for new hires and existing team members, including technical skills, client communication, service delivery processes, and industry standards.
  • Launch upskilling and reskilling programs to adapt to emerging trends and tools within global service and customer support.
  • Develop and provide continuous learning opportunities, such as workshops, certifications, and e-learning, to foster career development and improve team retention.
  • Measure the impact of L&D initiatives through data analytics, performance metrics, and feedback to ensure programs are driving intended outcomes.
  • Incorporate regular feedback loops with employees and clients to continually improve and tailor L&D programs based on current needs and trends.
  • Keep L&D offerings agile by adopting new technologies and methodologies, such as AI-driven training and simulation-based learning, to enhance learner engagement and knowledge retention.


Cultural Alignment & Global Standardization

  • Ensure training materials and learning standards are consistent across all regions, adapted as needed for local cultures and regulatory requirements.
  • Include modules on diversity, equity, and inclusion to foster a culture of respect, teamwork, and client empathy within global teams.


Your Wellness is our Focus:

  • Medical, dental, and vision for employees and dependents
  • Employee assistance programs focused on mental health.
  • Access to a licensed therapist 24/7
  • Wellness programs with employee perks


Financial Wellbeing:

  • Generous 401(k) matching retirement plans
  • Pre-tax savings plans, HSA & FSA
  • Employee assistance programs focused on financial wellbeing.


Flexibility and Time Off:

  • Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.


What You'll Need:

  • Minimum of 15+ years of industry experience
  • Undergraduate Degree/Graduate degree or equivalent experience
  • Global Mobility Specialist (GMS) and Certified Relocation Professional (CRP) certifications desired
  • Demonstrated leadership and relationship management capabilities in both domestic U.S. and international relocation
  • Strong computer skills including expertise in database use, Smartsheet, Microsoft Windows environment and Internet usage
  • Articulate with excellent verbal and written communication skills
  • Strong customer service orientation with both internal and external customers, anticipating their needs and giving high priority to customer satisfaction
  • Ability to lead and work successfully in a team environment
  • Must be willing to travel, including internationally, up to 20%-25% of the time


Our Promise to You:


We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.


*Atlas is an EO employer - Veterans/Disabled and other protected categories.

*Benefits may vary by position and/or office location

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