Accounts Receivable Specialist
2 weeks ago
TEKsystems is seeking a skilled Accounts Receivable Charge Off Specialist to join their team. This role requires a strong background in collections and customer service, with the ability to work in a fast-paced environment.
Key Responsibilities:- Review and analyze information in various automated systems to determine reason for non-payment and work with debtors to establish an equitable repayment arrangement.
- Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment.
- Negotiate repayment with appropriate parties and correspond with debtors via letters and telephone.
- Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.
- Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union.
- Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts.
- Maintain a chronological record of information developed and action taken on the recovery system.
- Review payments posted to the account to ensure proper posting of payment from the debtors.
- 2-3+ years of recent call center customer service or call center collections experience required.
- Current or prior banking knowledge/experience.
- Ability to handle back to back calls; 65-75 calls per day.
- Proficient in Microsoft Excel.
- Proficient in data entry/typing wpm.
- Ability to communicate effectively and clearly (both written and verbal).
- Ability to work efficiently in a high call volume/fast paced environment.
- Ability to remain calm in stressful situations while providing exceptional customer service.
$19.00/hour
Monday-Friday, MUST be able to work hours between 7:00am-5:30pm CST
Training Schedule: ONSITE Monday-Friday, 7:00am-3:30pm CST for the first 3 weeks (ONSITE)
Time Off Policy: NO TIME OFF FOR THE FIRST MONTH
TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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