Lead Case Manager

1 month ago


Baltimore, Maryland, United States Health Care For the Homeless Inc Full time
Job Title: Lead Case Manager

Job Summary:

The Lead Case Manager will oversee the daily operations and workflow of case managers, ensuring effective and efficient service delivery to clients in need of guidance, support, and resources. This role involves coordinating team efforts, monitoring quality of care and service, and implementing strategies to meet organizational goals.

Key Responsibilities:

  • Supervise case managers, setting clear expectations, monitoring outcomes, and creating a culture of open communication.
  • Facilitate regular team meetings to discuss case progress, challenges, and strategies to help clients achieve self-identified goals.
  • Ensure case managers effectively document in the Electronic Medical Record, including timely and comprehensive assessments and treatment plans.
  • Manage caseloads and assignments to case managers, ensuring a balanced workload and appropriate matching of client needs with case manager expertise.
  • Monitor and evaluate the performance of case managers, providing feedback, coaching, and professional development opportunities.

Additional Responsibilities:

  • Assist the Clinical Program Manager with performance improvement activities.
  • Prepare and analyze reports on case management activities, outcomes, and service utilization to inform strategic planning and decision-making.
  • Consult with external agencies, stakeholders, and service providers to coordinate resources and services for clients.

Requirements:

  • Bachelor's degree required, BSW preferred.
  • Certification in case management preferred.
  • Bilingual Spanish-English highly preferred (premium pay offered).
  • Possess a valid Maryland driver's license and access to a personal vehicle during working hours.

Experience:

  • Three years of experience in providing case management services to vulnerable populations required.
  • At least one year of experience supervising or training staff or students.
  • Experience working in a health care or behavioral health setting preferred.

Skills:

  • Excellent verbal and written communication skills.
  • Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers.
  • Strong organizational and time management skills.

Health Care for the Homeless is an Equal Opportunity Employer
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.



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