Bookstore Operations Manager
4 weeks ago
About the Role: We are seeking a highly motivated and experienced Bookstore Supervisor to join our team at Hudson, a leading travel retailer. As a Bookstore Supervisor, you will be responsible for managing the daily operations of our bookstore, providing exceptional customer service, and leading a team of sales associates.
Key Responsibilities:
- Manage the daily operations of the bookstore, including staff training, cash handling, and inventory management.
- Provide exceptional customer service, ensuring that customers are greeted promptly and served by knowledgeable and well-trained associates.
- Lead a team of sales associates, providing guidance, support, and feedback to ensure they meet their sales targets and provide excellent customer service.
- Ensure that the bookstore is maintained in a clean and organized manner, with a focus on visual merchandising and inventory management.
- Monitor and control internal shrink, ensuring that losses are minimized and that the bookstore is secure at all times.
Requirements:
- One or more years of retail supervisory experience, preferably in a bookstore or similar environment.
- Previous experience in managing a team of sales associates and providing guidance and support to ensure they meet their sales targets.
- Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and leading a team to achieve sales targets.
- Good time-management skills and multi-tasking abilities, with a focus on prioritizing tasks and managing multiple responsibilities.
- Ability to lift 40lbs and work in a standing position for long periods of time.
What We Offer:
- A competitive rate of pay: $21.00 per hour.
- A 20% off Hudson Employee Discount.
- A 50% off Hudson Food & Beverage Discount.
- Health & Well Being: Medical/Dental/Vision Insurance.
- Paid Time Off.
- Various Personal and Parental Leave Programs.
- Company Paid Life Insurance.
- Retirement Programs & Matching Employee Contributions: 401K & RRSP.
- Employee Recognition & Anniversary Programs.
- Training, Development, and Growth Opportunities.
- Tuition Assistance & Scholarship Programs.
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