Senior Manager, Contact Center Sales Leader
4 weeks ago
About the Role
The Senior Manager, Contact Center Sales & Service will lead a team of Representatives in a fast-paced, multifaceted inbound call center. This role requires effective people leadership practices, including regular communication of performance expectations and feedback to employees to maintain high team performance.
Key Responsibilities:
- Lead cross-functional meetings and manage change in a fast-paced environment
- Monitor and coach CC Sales and Service Managers in quality, productivity, employee relations, and overall work performance
- Develop team members through professional growth planning and coaching
- Articulate company standards, member service, accountability, accuracy, and sales
- Provide operational, technical, and soft-skill support to Inbound Call Center Representatives
- Analyze statistics and reporting to identify opportunities and initiate action plans
- Assign and implement strategic sales plans to achieve organizational goals
Requirements:
- Bachelor's degree preferred
- Minimum 7 years' experience in a contact center or financial services industry, including 4 years in a leadership role
- Proven people management and development skills, adept at providing frequent and valuable performance feedback
- Ability to use data and analytics to drive strategic direction
- Strong business communication skills, able to write/speak clearly and professionally
-
Senior Manager, Contact Center Sales Lead
4 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timeSenior Manager, Contact Center SalesThe Senior Manager, Contact Center Sales & Service is a key leadership role responsible for managing the day-to-day activities of a fast-paced, multifaceted inbound call center. This role leads a team of Representatives both on-site and remote, driving high-performing and engaged employees through effective people...
-
Sales Director for Contact Center
3 weeks ago
Rocklin, California, United States First Tech Federal Credit Union Full timeJob DescriptionThe Director, Contact Center Sales is a key leadership position responsible for creating and implementing an end-to-end sales strategy and program to upskill the sales acumen of the CXC Relationship Sales Representative role. This role reports into the VP, Contact Experience Center (CXC) and is crucial in driving key business initiatives to...
-
Senior Operations Manager
3 weeks ago
Rocklin, California, United States Carvana Full timeAbout CarvanaWe're a game-changing car buying experience that's redefining the way people shop for cars. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own family members. To make sure our cars are in top-notch condition, we've built multiple vehicle Reconditioning Centers across the country, where our cars are...
-
Caregiver - Senior Care Specialist
4 weeks ago
Rocklin, California, United States Sunrise Senior Living Full timeJob SummarySunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will provide high-quality care and services to seniors in our assisted living and reminiscence neighborhoods.Responsibilities:Build meaningful relationships with seniors and their families, providing assistance with activities of daily...
-
LPN Medication Care Manager
4 weeks ago
Rocklin, California, United States Sunrise Senior Living Full timeJob Title: LPN Medication Care ManagerSunrise Senior Living is a leading provider of senior care services, and we are seeking a highly skilled LPN Medication Care Manager to join our team.Job Summary:The LPN Medication Care Manager is responsible for providing high-quality care and services to our residents by administering medication and treatments in a...
-
Senior Operations Manager
4 weeks ago
Rocklin, California, United States Carvana Full timeAbout CarvanaAt Carvana, we're committed to delivering a no-hassle, better car buying experience. To achieve this, we're looking for talented individuals who can help us drive our mission forward. As a Reconditioning Operations Manager, you'll play a critical role in ensuring our vehicles meet the highest quality standards.Job OverviewThe Reconditioning...
-
Help Desk Support Specialist
3 weeks ago
Rocklin, California, United States TEKsystems Full timeJob Summary:This role contributes to the success of the Enterprise Help Desk (EHD) by serving as the first point of contact for information systems user problems. The ideal candidate will respond to routine hardware and software issues, as well as questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN offices and...
-
Activities Coordinator
4 weeks ago
Rocklin, California, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a highly motivated and organized Activities Assistant to join our team at Sunrise Senior Living. As a key member of our community, you will be responsible for assisting with the delivery of resident-centered activities and programs, ensuring a high-quality experience for our residents.ResponsibilitiesAssist in maintaining a...
-
Senior HR Services Director
4 weeks ago
Rocklin, California, United States Oracle Full timeJob Title: Senior HR Services DirectorOracle is seeking a highly skilled and experienced Senior HR Services Director to join our team. As a key member of our HR Services leadership team, you will be responsible for developing and implementing world-class HR services, processes, and systems.Key Responsibilities:Develop and drive strategic transformation plans...
-
Senior Electric Outreach Specialist
4 weeks ago
Rocklin, California, United States Pacific Gas And Electric Company Full timeJob SummaryThe Pacific Gas and Electric Company is seeking a highly skilled Senior Electric Outreach Specialist to join our Customer Engagement team. This role will focus on customer communications and outreach, educating and addressing customer concerns regarding gas and electric management projects within the North Valley/Sierra Region.The ideal candidate...
-
Sales Representative
1 month ago
Rocklin, California, United States L&H Airco Full timeJob SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at L&H Airco. As a Sales Representative, you will be responsible for securing business through self-motivation and persistence, understanding all products and services we represent, and identifying and developing opportunities.Key ResponsibilitiesAchieve...
-
Activities Coordinator
4 weeks ago
Rocklin, California, United States Sunrise Senior Living Full timeAbout the Role:Sunrise Senior Living is seeking a dedicated and compassionate Activities Assistant to join our team. As an Activities Assistant, you will play a vital role in creating a engaging and enriching experience for our residents.Responsibilities:Assist in planning and implementing resident-centered activities and programs that promote socialization,...
-
Sales Associate Sunglass Hut in Bass Pro
4 weeks ago
Rocklin, California, United States EssilorLuxottica Full timebJob Summary/bbrbrSunglass Hut, a global leader in the sale of premium sunglasses, has partnered with Bass Pro Shops to open Sunglass Hut shop-in-shops inside Bass Pro stores across North America. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth. brbrbMain Responsibilities/bbrbr Deliver...
-
Activities Coordinator
4 weeks ago
Rocklin, California, United States Sunrise Senior Living Full timeJob SummaryAs a key member of the Sunrise Senior Living team, you will play a vital role in creating a engaging and inclusive community for our residents. Your primary responsibility will be to assist in the development and implementation of a balanced activity program that caters to the diverse interests and needs of our residents.Key...
-
Sales Representative
4 weeks ago
Rocklin, California, United States L&H Airco Full timeJob DescriptionWe are seeking a highly motivated Sales Representative - Service Sales to join our team at L&H Airco. As a Sales Representative - Service Sales, you will be responsible for supporting our existing client base through self-motivation and persistence. You will be required to have a basic understanding of all products and services we represent so...
-
Shift Leader
1 month ago
Rocklin, California, United States Panda Restaurant Group Full timeAbout UsPanda Restaurant Group, Inc. is a family-owned American Chinese restaurant concept with a mission to deliver exceptional Asian dining experiences. With over 2,300 locations globally, we continue to build an organization where people are inspired to better their lives.Job Title: Shift LeaderWe are seeking a motivated and experienced Shift Leader to...
-
Fire Protection Sales Representative
4 weeks ago
Rocklin, California, United States Jobot Full timeJob SummaryWe are seeking a highly motivated and experienced Service Sales Representative to join our team in Rocklin, CA. As a key member of our sales team, you will be responsible for promoting and selling our fire protection and life safety services to customers in the Western United States.Key ResponsibilitiesDevelop and implement a sales plan to achieve...
-
Activities Coordinator
1 week ago
Rocklin, California, United States Sunrise Senior Living Full timeJob Summary:We are seeking a motivated and compassionate Activities Assistant to join our team at Sunrise Senior Living.Key Responsibilities:Assist in maintaining a balanced resident-centered activity program for the community.Support the development and implementation of activities that promote socialization, engagement, and well-being among...
-
Rocklin, California, United States Carvana Full timeAbout CarvanaAt Carvana, we're revolutionizing the car buying experience by providing a no-hassle, transparent, and customer-centric approach. Our mission is to deliver high-quality vehicles to our customers while maintaining the highest standards of quality and customer satisfaction.Job SummaryWe're seeking an experienced and results-driven Mid-Level...
-
Strategic Business Leader
4 weeks ago
Rocklin, California, United States Right At Home Full timeWe are seeking a highly skilled Strategic Business Leader to join our team at Right at Home. As an Office Manager, you will play a crucial role in leading our team to achieve their professional goals and contribute to our overall business objectives.Key Responsibilities:Supervise the coordination of overall communication in the office.Process incoming mail,...