Tech Support Specialist
3 weeks ago
**Company Overview**
Teksystems is a leading provider of technology services and solutions, dedicated to helping our clients succeed in an ever-changing digital landscape.
Salary: $18 per hour, with opportunities for advancement and salary increases
Job Description:**
We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients. This role involves working in a fast-paced call center environment, answering phone calls, responding to cases and tickets, and resolving technical issues related to computer systems, online platforms, and course materials.
Required Skills and Qualifications:*
- Tier I Support Experience: Proven experience in providing first-level technical assistance and troubleshooting skills
- Excellent Customer Service: Ability to communicate effectively with customers and provide outstanding service
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical individuals
- Technical Skills: Proficiency in software applications, hardware installation, and basic computer setup
Benefits:**
- Competitive Salary: Starting at $18 per hour
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for Advancement: Opportunities for career growth and professional development
Work Environment:
This is a hybrid call center style position, requiring the ability to work from home most of the time, but occasionally visiting the office or campus for training, meetings, or connectivity issues. Local candidates only, preferably living within an hour's drive from campus.
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