Insurance Customer Service Representative

5 hours ago


Chicago, Illinois, United States Mark Yun State Farm Insurance Company Full time
Job Overview

Mark Yun State Farm Insurance Company is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative - State Farm Agent Team Member (Bilingual Chinese). As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Utilize a customer-centric approach to educate customers about insurance options and provide personalized solutions.
  • Work collaboratively with the agent team to achieve business goals and objectives.
  • Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to learn and adapt to new technologies and systems.
  • Proven ability to work in a fast-paced environment and maintain a high level of productivity.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • Competitive hourly pay and bonus structure.
  • Opportunities for growth and advancement within the company.
  • A dynamic and supportive work environment.
  • Professional development and training opportunities.


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